Alfie W

wj king bromley service (terrible)

i own a 1 ltr turbo new shape astra 16 plate du16 xhr / iVE ONLY HAD THE CAR 1 YEAR!. i took my car to a independent mechanic because a engine management light has come on the mechanic told me youre engine is fine youre turbo is faulting you need a new turbo , so i took the car the where i purchased it from wj king bromley , they then charged me 120£ to lift up the hood of the car and tell me what was wrong with the car , the service team said your turbo is in fine condition you need a brand new enginge which will cost you 4448£ and have to pay 2370 deposit straight up from for parts which i couldn't believe and ive never heard of before ,so i paid the 2370£ deposit on the Saturday April 24 2018,they said the parts will take 2 days to arrive and the car would be finished Friday 29th april, on the Thursday i got a call from the service team to say your car is looking good and will be happy for you to pick it up Friday , on the Friday on my way to collect the car they then rung me and told me your car is smoking you need a new turbo and you have to pay another 1300£ and were not guaranteeing you that you wont need a new exhaust , they then pretty much told me to pay the rest of the money and get it of there forEcourt without any grantee on the engine, i have never been so furious at a company that i trusted and put my hard earned money into to , they didnt contact us for weeks and when they did they contacted me to say where charging u 25£ a day for the car being on there property, AT FIRST THEY TOLD ME WE HAVE QUOTED YOU 4448£ AND WHEN THE PROBLEM EVOLVED ON THE FRIDAY HE SAID NO IT WASN'T A QUOTE IT WAS JUST A ESTIMATE I BELIVE THIS MAN IS A LIAR AND A THIEF AND , no one deserves this he hasn't been helpful in one way shape of form he hasn't tried to make a deal with us he has just said take it to court , if i could go back in time i would of never gone to wj king bromley service department i feel like they are not professional enough to be diagnosing peoples cars. i advise people to go someone else