Jonathon

Don't risk it

Bought a car from JGM a couple of months ago and man do I wish we checked the already shocking reviews on here first. The car itself was in relatively good condition, however that is the only positive about this experience. The sale was agreed under the terms that JGM would have a fresh MOT put on the car, an oil and filter service would be carried out and the missing aerial would be replaced. When I arrived to pick the car up, I was given an MOT certicate. I enquired about a receipt for the service but was told that they would look into it. I was also told that the aerial was on order and would be fitted at a later date. When getting into the car noticed a warning light on the dashboard indicating that a sidelight bulb was out and I was able to confirm. Instead of going back in for such a minor issue, I instead drove home as it was late. When I arrived home we noticed a wiper blade was torn and that the primary key didn't turn the car over. The fact that a bulb was out and wiper blade was torn gave me serious doubt to the validity of the MOT that was allegedly carried out, as either one would normally cause an MOT to fail. I emailed JGM about the issues we'd noticed as we were supposedly given a 30 day warranty. No reply. I sent a few texts to the mobile number that was shown on their website enquiring about those issues. No reply. A few days later I phoned JGM to enquire about the issues. Gary, the man who sold us the car, answered and immediately seemed to take exception when I brought up my concern about the validity of the MOT certificate and a heated argument soon ensued. He was condescending and extremely rude, he talked over me but demanded I let him finish when I returned the favour. He even had the audacity to demand that I stopped texting his personal number, that he allegedly gave me out of good faith - but it was clearly visible on their website. I later went online to check the MOT certificate and it appears that the car had failed its MOT due to a sidelight bulb being out, and it was still out, as well as a registration plate lamp being out, which I then confirmed to be the case. The car had then been subsequently passed without those issues being fixed which confirmed my suspicion of a dodgy MOT. I later phoned the garage that did the MOT and enquired about what they'd been asked to do on the car and they said that they had only done an MOT. They explained that they do a lot of MOTs for JGM so the logical conclusion I draw is that they're in cahoots with one another and they put vehicles that are not roadworthy back on the road on behalf of JGM. We then had the car checked by an independent local garage and luckily they found no major issues, although there was virtually no oil in the tank, which they topped up. So that means that JGM didn't bother with the oil and filter service we had agreed upon either. I later emailed JGM again detailing the issues we'd had with the car and requested reimbursement for the costs we had incurred. I received no response from JGM but instead a response from Legal Solutions 4u, a legal firm that JGM must have on retainer. As you can imagine the email I received, which was full of Legalese, no doubt intended to confuse and intimidate, basically said that I had no legal grounds to seek reimbursement from JGM and requested that I no longer contact their client. I responded to that email twice over the following month and received no response. I finally received a response over a month later when I emailed for a third time explaining that I intend to report JGM to Trading Standards (which I have done) and leave the review you're currently reading. To echo the title of another review left about JGM, avoid like the plague. P.S. I'm still waiting for this aerial...