Roch

Shocking , avoid at all costs

How I now wish I had done some research on CJS in Swinton Manchester before parting with my hard earned cash, If I knew then what I know now I wouldnt have touched them with a bargepole. But please don"t just take my word for it, the highly respected and impartial "which website" has its very own piece on CJS involving a court case where they sold a dangerous car with many faults to a lady and then to add insult to injury not only did they refuse to fix her car or give her her money back as per their legal obligations under the consumer rights act , they also refused to give her the car back full stop and then tried to charge her storage fees, Thankfully a judge saw right through cjs and awarded the customer over £5000. You know things are bad when "which" highlight individual companies /court cases on their website. Copy and paste this link and it will take you to the "which website" article https://conversation.which.co.uk/motoring/brief-cases-dangerous-car/ If that link doesnt work please just google "cjs dangerous car " I note another reviewer on here has recently made claims of cjs refusing to give him his car back too after it went faulty, how are cjs allowed to get away with this is beyond belief, ? This is a long review re my own personal experience, but please read it all as it might just save you the hassle/expense I have had to endure if you pre know how this company operate and the tactics they use when things go wrong. If my review helps just 1 person from getting stung, it will be well worth the time its taken me to write it. You might be tempted by the cheap prices and promise of the 1 month warranty they claim you get on their vehicles , Forget it as they did not honour the warranty as I found out to my cost. their vehicles are alot cheaper than other places, but is it worth the risk ? maybe they are cheaper for a reason ? Just have a re read through the reviews here when things have gone wrong, you will see the same pattern of CJS refusing to put things right, If like myself you have worked hard for your money, I would avoid them at all costs. Pay a bit more and go to a reputable company. Here is my own experience, I recently bought a vehicle for just over £3000 from CJS ,Supposedly with a 1 month engine and gearbox warranty , you will note on their website that almost every vehicle has a 1 month warranty in its description. However soon after buying the vehicle and whilst still under the 1 month warrant period it developed a major fault making it unsafe to drive. It was only then that I found out just how bad and shocking their lack of respect for customers/consumer law is. Their tactics when things go wrong are truly appalling, the owner was all smiles and friendly when I was handing my cash over, I soon saw the other side when I wanted the vehicle putting right/fixing. Cjs have a clause written into their contracts (i wonder why ?) that states its the customers responsibility to return the vehicle at their own expense , so being in the AA, i got them to return my vehicle to CJS , On returning the vehicle he promised me not to worry and it would be fixed at no cost to myself. However some 3 days later , I rang to see why I hadnt received an update as promised, He bizzarly came up with a story that I would have to pay for the part to repair the vehicle myself as I must have driven down a pot hole or kerb and the drive shaft was snapped,/ripped clean off ?(his words ) Now im not a mechanic but I know if the drive shaft was snapped clean off as he had claimed the vehicle wouldnt drive, and funnily enough I had 2 separate AA men who had both driven it more than 100 yards each. and indeed back at cjs car park when I dropped the car back off the vehicle was driven after the AA man had unloaded it from his recovery truck, It was driven around the car park and into a parking bay, funny that seeing as the drive shaft was snapped/ripped clean out as he had claimed.? I told him I wasnt happy and he was trying to rip me off/deceive me , to which he said we were just going round in circles, and the part to fix it would be a few hundred pounds and in his words they would kindly do the labour for free. It was then that I did some research and found out that fulfilling their legal obligations isnt cjs"s strong point, and it was at this point that I became aware of the shocking disrespect and total disregard for the law they had shown to the customer in the court case covered on the which website. So bearing in mind the "which" report and the fact they refused to give her the car back in that case .I turned up unannounced at CJS and challenged the owner on their nonsense re a snapped drive shaft, he replied by saying " oh hes not a mechanic and he doesnt know about cars" , I then tried to reason with him that it was their responsibility to fix whatever the problem was as it was less than the statutory 30 days when I reported the problem, but he point blank refused and said I would have to pay for the part even though the consumer regulations say its the dealers responsibility, also not forgetting this vehicle was supposed to have a 1 month warranty on it as do most of the vehicles on their website. So I handed in my pre prepared right to reject letter, but like others on here "see you in court" was his response, followed by him telling me it will take months, and you will have to pay for a solicitor etc etc (I note others on here have also had the same "see you in court response Fortunately unlike some others on here, I did get my vehicle back at this point, and it has now been repaired by a qualified mechanic , although it wasnt the drive shaft fault cjs said it was (no surprise there ) , It was a diff/gearbox problem but I cant say im shocked anyway because I wouldnt trust anything CJS have too say , Bizzare isnt it and very very telling that CJS said the vehicle had a 1 month engine and gearbox warranty, but when it did develop a major gearbox fault within that warranty period, they made up some nonsense claiming it was not a gearbox problem when it clearly was. Please avoid CJS, the "which " report alone should be enough to ,make anyone think twice