David R

My Buying Experience.......

It has taken me some time to think about this review and it gives me no pleasure whatsoever. I recently bought a new Range Rover sport off Stratstone Newport, again and this is why I have used Stratsone and purchased some ten new Landover's off them, Four of them Range Rovers, five of them from Newport, the deal that was presented after some negotiations with the Sales Manager and was acceptable, the vehicle was as I was told is located in Nottingham, I did say I do not want the vehicle driven to Newport and was assured by the salesman that I dealt with that it would be delivered by trailer. The vehicle had to be registered by the end of March to save on the VED increase, I asked about the tax and was assured that it would be taxed for twelve months and a week. I went to the dealership to pick up my car !!!! Off came the covers to reveal my new car, I think to cut this short I will list the problems..... 1. Front Number Plate not straight. 2. Rear number plate off center. 3 Paint Chip on roof and front spoiler. 4.Vehicle not cleaned, inside glass not cleaned, trim inside marked. 5 Rear Load space protector which was ordered not fitted. 6 The vehicle had 67 miles on it, upon questioning they said it was delivery miles ??? also the car came from Cardiff not Nottingham ???? 7. Rubber mats ordered were not in the vehicle. 8. The vehicle was Gardexed and the after market kit was not included, the warranty for the protection was not there. 9. The washer level was low. 10. The car was taxed from the first of the month, hence me losing a months tax. Needless to say it was not the positive experience that it should be. I was annoyed and said that I was rejecting the vehicle, was OK about that but did say that if I rejected the car he would refund my deposit and call it a day, basically accept it of GO. I went out for a walk to cool down when I returned offered me a service plan which was some £800 on the condition that I signed a letter stating that I accept the vehicle with the faults and there was no comeback, again I will give you a service plan ....... I accepted their offer and after modifying the letter to not sign my life away if I found other significant faults, they took the vehicle into the workshop and managed to straighten the front plate, top up the washer fluid and fit the load space protector. I am sorry this is a long review but as I said it gives me no pleasure whatsoever to write this but, I am sorry but this Range Rover will be the last vehicle I will ever buy of Stratstone and I urge prospective customers to be careful and maybe deal with a garage that values your business.