Natasha

Not happy

My car was booked in for an MOT and a couple of additional works. The car was collected between 9-10am which was fine and i was advised i would receive a phone call once the works were done and my car would be returned by 5pm. Later that day around lunch time i received an email and phone call to say the car needed additional works in order to pass the MOT. These works included two new tires which i was advised would need to be ordered in so they will keep my car over night, fit first thing in the morning and have my car returned that same morning. The next day i had to advise my work place of what was happening and advised i would be in late morning after my car had been returned. I did not hear anything from Audi so i ended up phoning at 11am, of which i was told by someone that the lady dealing with my car was unavailable and she would get her to call me back. It got to 12;30 and i still had not heard anything so i phoned again for them to tell me the lady i was waiting for was away on leave and my car was being dealt with by someone else so i was put on hold to track this person down. Once i got to speak to them, she explained that they were fitting the tires now and that they will only take an hour and then my car will be returned. Once again, heard nothing until 3:30pm so i had to phone them once again. I was told the tires had just been finished and that i will get a call back in a few minutes for them to take my payment. After payment was taken my car was returned within 50 minutes, the journey from the garage to my home is 25 minutes. All in all, i am extremely unhappy with the service i received. I missed out on a days work and pay due to Audi being unable to follow up on what they say.