Tom

Very poor customer service

I made an enquiry online about a vehicle and got no response the next day so followed this up with a call and booked in a test drive. We arrived and were made to wait 45mins. No one seemed to know what was happening. The vehicle was not ready and needed fuel. The test drive lasted all of 10 mins and was not sufficient. Asked more questions about the vehicle paperwork etc and got told to ring the sales team next day as it was locked away. Booked in for my car to be valued in part ex and ask about the service history a few days later. Again waited more thsn 20mins to be seen. Sales person did not seem botherd and didn't even apologise for keeping us waiting! When started to negotiate about the vehicle was told it was company policy that they could not negotiate on the price. We were probably 300quid away from making a deal. However we walked away due to the combination of the whole experience. Very poor would not recommend.