Mark S

awfull service

The absolute worst experience I have ever had dealing with a used car dealership. Let me start by saying my mum has just been involved in an accident and very shook up by the experience. Keen to get another car we spotted a smart car on auto trader. She said it looked good. So we drove a 55 minute drive from Liverpool to see it. We were met at the customer service desk by an old man with glasses. I explained I would like to see the car and get mum out in a drive, as she is elderly and suffers from severe arthritis a test drive is paramount to see if she can manage it. He practically threw the keys at us, didn't offer to follow us out to show us how the car worked. We went out it took me a few minutes to find the ignition, and we could not figure out how to open the boot. I spoke to him earlier before we came and asked about the possibility of delivery. He said it would be fine and would cost £25. He then said when looking at the car in a rather rude tone that the delivery would be £50. I then said to him that I would be looking at getting the car cheaper than list price. I'd done some individual price comparisons with some reputable websites and the car value was coming out at £1650 to £1800, based on the miles quoted and year of the car. Also nobody in there right mind pays full list price for a used car. I have bought enough used cars over the years to know there's always room for discount. then got seriously Moody, he said he would not be knocking anything off the car, he said he had just lowered it. I explained that if he could run us out, if we like it we would buy it, but it maybe in a few weeks. He said and I quote 'I'm not wasting my time taking you out for a test drive, come back in a few weeks when you are ready to buy', I was flabbergasted, my mum was horrified. I explained that we have driven almost an hour my mum would need to test drive the car to see if she's able to drive it. He flat out refused. Things got a little heated then and abuse was thrown from both sides. Can I just say if we had have been out for a test drive and liked the car we would have bought It, obviously not at the full price but we would have stretched to £1950. Let this be a lesson on how NOT TO TREAT a customer.