N K

Missleading, rude and unhelpfull

I had my vw golf for diagnosing a fault with my DSG gearbox. The staff at reception were very rude and unhelpful. They removed the engine cover and didn’t put it back. After a long phone call asking them where it is, they were still telling me that it may not have been there! Finally they found it and I was told to go and get it anytime! I went to pick it up and someone just handed to me at the reception LOL. I was expecting it to be put back on, nevertheless there was no screws given and I was told it didn’t had any! Well....... they told me there is a oil leak from mechatronic box. Apparently the leak it was at the turbo coolant pipe joint. Only had to tighten the clip and the leak stopped. They wanted £80.80 to replace the screws on the engine cover!. THOSE SCREWS MUST BE DIAMOND. VERY DISAPPOINTED WITH THEM. AVOID AT ANY COST. NOT WORTH IT. N Kolgjini Erith.