James S

Very poor customer service

I'm afraid that I agree with the low ratings of some of the reports that appear below. I bought a car from Jemm Motors, Wigan, which turned out to have two rear tyres that had been run flat and damaged beyond repair such that they were not only illegal but also dangerous. I had a 4 hour drive to get home after buying the car (which the salesman knew), and I subsequently found out that both rear tyres were leaking air from the rim as a result of having previously been run flat and damaged. The next day, one had gone completely flat. The salesman had told me after I got home that he had found an empty tyre-inflation can in the boot when they acquired the car. Whilst I accept that the actual condition of the rear tyres was not known to the salesman, I felt that the presence of the empty can might reasonably have prompted a check of the inside of the tyres before declaring the car safe to drive. I therefore did not fully accept their claims of complete ignorance about the tyres, and asked if they might agree to provide me some financial help to replace them. The salesman I spoke to (who had also sold me the car) refused to do so, which of course was his right - and ultimately I had to accept that. My concern, however, was with the treatment I received when I asked if they would help me: I was met with an aggressive response, a complete unwillingness to appreciate that I had driven away in a car that turned out to be in a potentially dangerous condition, and, when I continued with the discussion in a calm and reasonable manner, I was told: "I don't have to put up with this shit!" I was told forcefully and confidently by the salesman when I bought the car that it was 'really clean' and great example etc etc, but I'm afraid I now doubt the company's claim that their cars are carefully checked. The fact that I later discovered there was no jack or wheel brace also suggested to me that any check was cursory at best. I fully appreciate that the car is old, has done 110,000 miles - and in the circumstances is actually in pretty good shape generally, so it is a pity that the salesman chose to be so rude, aggressive and defensive to one of his customers; it is very poor customer service and automatically makes you distrust the company. I would not buy another car from Jemm Motors as a result.