Mark

Appalling Service

I spoke to the owner a few times in the lead up to my appointment with her. I travelled for two hours to view a car and when I arrived at the appointed time she was not there and I was informed by a bloke shovelling manure out of the back of tractor trailer that she would be gone for more than an hour. After three phone calls and a text message I finally contacted Alison who informed me that salesman could have helped me as if it was my fault. I went back to the farmyard which she runs her business from and discovered that salesman was the shoveler in the back of the trailer, he came out of the farmhouse and yelled "be with you in a minute" before going back inside. I stood around in the cold with large chained up dogs barking and snarling at me for around ten minutes before Colin reappeared. Rather than an apology for the original confusion or for keeping me waiting, he made it clear that he was showing me the car with reluctance and then berated me that any confusion was my fault for not identifying myself correctly. Not the customer service that I was expecting, I don't know if their cars are any good as I left without seeing any as it was obvious that this was not a professional outfit. I sent a text to the owner complaining and have so far heard nothing back from her. All that I can think is that she is not serious about her business.