D H

Continuing nightmare

After arranging to meet a sales executive at Evans H. Peugeot, Wakefield and after a 2.5 hour journey the man was not available. A junior salesman, who was pleasant and knowledgeable, showed me the car but could make no decisions without first going to see the "man upstairs". Each time he did this there was a wait of up to 30 min. which meant that it took hours to make a simple straightforward sale. When I asked to see the car's relevant documents I was told that they did not have those at hand, only a few photocopies, but that they would be available on completion. The deal was that I pay the asking price for the car and that it would be delivered free of charge. It gets worse! After paying a deposit during the visit I later sent the balance to their specified account by an instant bank transfer. Two days after that they informed me that they were cancelling the delivery because they had not received the balance. I was left thinking that the sum was lost somewhere in cyberspace! I immediately contacted the bank who assured me that the beneficiary bank had acknowledged the payment 2 days earlier. I contacted E. Halshaw and asked a junior member of staff to check the account herself. I received a reply to say that they had now found the money but that the delivery was still cancelled. When I tried to press them for a new delivery date they went into "ignore the customer" mode and would not reply to my communications. As my previous car was now off-road, I was left with only a push bike to travel around in wet freezing weather; not too good for a 66 year old. About a week later the car was delivered but with most of the documentation missing, which I was previously assured they would provide. They also sold the car without having carried out any basic servicing checks. Tyres were well under the recommended pressures. On the first day of sub zero temperatures a critical warning message appeared on the dash screen to park the car and have it taken to a workshop. The coolant had frozen to slush because of insufficient antifreeze. Six weeks after paying fully for the car I am still waiting for: 1. a receipt for the money paid. 2. proof that the necessary checks were made on the vehicle's finance/ validity. 3. the owner manual/ media booklets 4. the registration document. DVLA say they have no record of the change of owner form being sent to them. At the moment Evans H. are back into their "ignore the customer" mode. I can't get any response from them. The junior staff involved with the sale performed well, hence the single star, but they had to line up behind the names with titles. My complaint concerns those faceless individuals who are just mouths behind desks. I will provide updates if the situation improves.