Paul R

The worst customer service

I made an enquiry regarding a vehicle from which they were prompt to respond and request that I reserve the vehicle with a deposit which I did. Due to the fact I was travelling some distance I requested that if they could not move it closer to home could I do a same day drive away which they assured me was possible. This was a Thursday. I then spoke to the salesman the following day who said the vehicle was going into the body shop for some minor repair to the bumper, however he would send me some photos on the Monday of the finished job so that I could decide if I still wanted to proceed. I received no communication on the Monday, having heard nothing by Tuesday I contacted Evans Halshaw to be told was not available so left a message. Having not heard anything on Wednesday I phoned again, and was told he was still not available and left another message. The following day (Thursday I was contacted by another staff member to be told the vehicle would be in the garage the following day where I could attend and view the vehicle with a view to purchase. I finished worked early and made a 2 hour train journey to Evans Halshaw, whilst on the train and half way into my journey I received a phone call telling me the car cannot be viewed and still in the body shop. I returned home and by the following Tuesday had still not heard anything back from Evans Halshaw after being assured on the previous Friday that they would keep me updated and the vehicle should be ready the following day. Due to the poor service I cancelled my interest in the vehicle and 5 days later still waiting for the return of my fully refundable reservation fee. Having bought many vehicles over the years this has to be the worst experience I have had.