WINNER

Taken to the small claims court and WON!

AVOID Aylesbury Street Motors! I purchased a BMW 1 series convertible HJ58 HBZ at the end of November 2017 and Azair (Owner) couldn't have been nicer. However 2 days after buying the car the engine was 'missing' intermittently. I contacted him and he asked me to return it to be fixed (120 mile round trip), which I did. The plugs were replaced and but the fault remained, I was asked to return it again which was another 120 mile round trip at my expense both time and financially. This time the cam shaft sensor was replaced. The fault continued so under my right of 'early return' under the Consumer Law Act I explained to Azair I wanted to return the car for a full refund as I had lost faith in the car. He asked if I would return the car on a Sunday and collect the following Thursday and depending on their findings they "may" give me my money back. How he expected me to be without a car for 4 days when I work and had told him on numerous occasions I needed a car to commute. Anyway I lost patience and took him through the small claims court process, whilst Trading Standards said they would investigate him as he was acting outside of Consumer Law by not taking the vehicle back for a full refund within the first 28 days. A couple of months passed and mediation took place and after an initial low offer which I declined it was agreed I would receive a full refund! The day of the car being returned I saw a different side to Azair, I went on my own as I was confident in my own ability but oh how Azair didn't like the fact a woman had challenged him. Rather than be a gentleman and admit his garage had sold a car with a defect he became extremely challenging, aggressive and generally really unpleasant to the point I called my husband and just got him to hold on the line. Azair continued to 'goad' me for a reaction but I just kept reminding him I had WON and it was him who was legally bound to return all my money. I would advise anybody to AVOID dealing with this 'boy' as his expensive cars are clearly where he invests and his day to day cars are simply not suitable for hard working individuals that buy on trust. A 2 month process but worth every minute just seeing how angry he was at having to give me my money back even if he was less than dignified in defeat :o)