Richard B

THE SAGA DOES NOT GO AWAY

I purchased a vehicle in October 2017, on arriving at Heathrow. Found the service to be acceptable even though have been negotiating on line as well having paid the deposit, it was not ready. I spent money in cleaning up the vehicle and replacing a few worn out accessories. On Christmas Day on collecting my wife from Heathrow at 4.45 in the morning, my vehicle broke down. My troubles have not stopped, 2 new motors, unacceptable courtesy vehicles, and yesterday it lost all power. We are relocating to the UK and have incurred in excess of 1500 pounds in car hire, as well as arranging for transport of the vehicle to Middlesex and loss of pay. No amount was offered as compensation, and the answer to taking the vehicle back...well you cannot get your full price ..it has depreciated. This amount we can ill afford, and while they replaced the motors, their response is now that it is wear and tear. I stay in Gloucestershire and work in Bristol, and a reliable vehicle is imperative for me to earn a living. My wife is relocating later in the year, and will DEFINITELY NOT recommend her purchasing a vehicle from them. In the 5 months I have owned the vehicle, it has been on the road for less than half the time. How this vehicle passed the AA test and MOT is beyond me...as well as not sure on the accuracy of the service history? My vehicle I sold prior to me relocating in SA was 10 years old, and certainly was amazing compared this vehicle, which is 5 years younger.. As for consumer protection, and the warranty of the vehicle, sadly this is lacking. THIS IS CERTAINLY NOT WHAT I EXPECTED!!!! The staff were always exceeding apologetic and helpful..after reading all the bad reviews, they are obviously have lots of experience...