David I

Worst service EVER!

If I could give Macrae & Dick Perth Ford place no stars then I would. I have NEVER received such poor customer service in all my life. I had my car delivered to them with an electrical problem for their diagnosis and repair. They had the car over a weekend and on the Wednesday I had to call them to ask what was wrong. Firstly I was told that the "powertrain control module" was burnt out and a replacement would cost, along with the work already done(work??), around £1600. I had no option but to allow them to continue and replace it as it is a specialist part which could only be provided by Ford. On the Friday, again, I had to contact them before being told that they were unable to program the PCM as their internet connection to the Ford main computer was not connecting properly. Someone would call back later to let me know how they got on. They'd had the car a week! The TUESDAY after, someone did call to tell me that they still couldn't get an internet connection. Wednesday I called them again only to be told that the "cambus relay" had suffered corrosion damage and they had now repaired that but it had also blown another electric module. Cost went up to £1800 + change. With the car already in their hands I allowed them to carry on. On the Friday I was told the car was ready so went to pick it up. TWO WEEKS they'd had it. I turned up, paid and went out to the car, only to find the windscreen badly damaged. They had not said anything and if it had not been so noticeable they would have allowed me to drive out of their premises. There was a large star shaped smash where a sensor is located behind the rear view mirror and a foot long crack running from it downwards and angling off to the drivers side. At first they denied responsibility but finally agreed to replace the windscreen. Again I had to leave the car with them. When I picked it up all seemed well but I have since noticed that it was NOT renewed but was only repaired. I have since spoken to a windscreen specialist who informed me that it is dangerous practice to repair any damage larger than a two pound coin. DO NOT GO THERE ON ANY ACCOUNT!!!!!!