Anonymous B

Horrific Experience

I would not advise my worst enemy to buy a car from this bunch of imbeciles. They're quick enough to take your money however when you have a problem (please note that is when and not if you have a problem) they are somewhat too busy to deal with it, not returning phone calls, providing lame excuses and a complete lack of ownership or customer focus. According to the branch manager, Lewis, his team look at a high volume of cars on a daily basis and are far too busy to inspect cars properly before a sale and cannot be expected to spot everything potentially wrong with a car before they sell it. Really? This is the manager's views?? He seems to think this is an acceptable excuse for any problems that arise once the car has been sold. If that's the managers views then why should you expect anything above a horrific experience when dealing with him or anyone else that works there, he's not exactly setting good foundations making excuses rather than leading by example. This is supposed to be a reputable, trustworthy company - you'd be better off buying a car blind on ebay from some dodgy criminal, you'd get a better car and have less problems trying to sort any after sale issues out. So, if you're still intending to purchase a car from Arnold Calrk Stirling Vauxhall I'd make sure you get someone knowledgable to inspect it fully before you sign any paperwork and ensure you are 200% confident there will be no issues as Arnold Clarks pride in "Treating Customers Fairly" certainly does not apply to their branch in Stirling. It's taken us a week of constant emails and phone calls to the branch and customer services before we actually got anyone to even look at the car, and even then they still managed to mess it all up with poor internal communication. Next time we'll go elsewhere as it's not worth the hassle, and I'll be telling as many people as I can. Arnold Clark - I think you need to revisit your views on customer service and treating customers fairly as the interpretation of this clearly needs clarifying in Stirling