Megan D

Very dissapointed

I traded in my perfectly good BMW 1 Series for another BMW at this dealership.. so I took my car in one Sunday and went to view the car they had in stock that I liked. When I got there and we were doing the PX deal they told me my car had no service history, when it did have service history (just not a full booklet of stamps or a service booklet) but with my receipts etc I gave them they went and bought a service booklet and used stamps that weren’t the genuine service stamps so he was then selling on my car on Ebay with what he called ‘full service history’ when he knocked me down on my PX as he told me it had none. Secondly, I bought the car and they didn’t budge on the price at all which I at first thought fair enough the car was a good price for the year of the vehicle etc etc.. took it to several garages just for safety checks due to my job needing to use my car daily for work. So overall my local garage’s found that it needs wheel alignment doing, new front brake pads and discs (i’ve only had the car two weeks) so it wasn't wear and tear on my behalf, had spacers on the back wheels which aren’t standard, needs tyres replacing, engine management light came on the day I got it.. all these things aren’t cheap at all so I called them up to try get them to reason with me considering i’d not even owned the car 2 weeks, but they were having none of it, just making up a load of lies to try cover their back when they had no leg to stand on as I had reports from the garages of what’s wrong with the vehicle. All they contributed to in the end was £40 (for brake pads) out of the £500 this car will cost me to sort. So not only was I a lot of money down from him giving me not much for my car at all, I am also a lot of money down for the work that needs doing on my new car bought from this dealership.