Anonymous

Very poor

I bought a Car from Grant& M`callin in August 2017. My advice to any prospective costomer, especially if you travel far, in my case 100 miles from home,is. 1,Make sure you are accompanied by the salesman on the test drive, you will have more opportunities to ask questions about the spec and how it works or even exists as you drive.( I regret I didn`t.) 2. Absolutely make sure the Spec or upgrades are as advertised before you make your long journey home.( I regret I didn`t). 3.Absolutely make sure the service the Car comes with will last for 12 months, check the service manual to make sure the relevant boxes are ticked. ( I regret i didn`t). 4. If you get fobbed off or patronised when you phone repeatedly to complain. Persist and persist. I did. 5. if you fail to get all your issues resolved at Grant&Mcallin Write to The board of directors at Burrows Motor company. I got a letter back immediately from their Costomer relationship manager who after initial reluctance dealt with my remaining complaints in a satisfactory manner.