Anonymous

be careful with the service dept.

This occurred about 17 months ago. My car wouldn't start. I thought it might just be a fault of the transponder in the key. They said they had to do a diagnostic test which would cost £60, they came back saying the diagnosis is that I would need an ECU which would cost £5o0+, I agreed to them ordering the part and they said it would be there the next day. The next day I phoned to find out if the car was ready, another chap answered and said they need to order the part if I was agreeable. (Strangely enough it was not the same part;namely the ECU as the service manager initially mentioned and it was much cheaper), i began to get suspicious, because of the conflicting stories, so I told him I would have to think about it and I would call him the next day to let them know if they should go ahead with it. The next day I decided not to have the repair done, but when I arrived at the dealership they told me they had already changed the ECU and the car was ready to go. I asked for the diagnostic report, instead of giving me a computer printout, they hand wrote it, which I found strange in itself. When I asked for the actual printout the service manager gave a lame excuse of the printer not working. When I asked why there was a discrepancy between what he said and what his staff member said, his reply was: "He doesn't know what his talking about". On reflection of the events, I felt I had been taken, because my trouble with the car not starting was when I dropped the key on the ground, so it must have been the transponder, but I would never know because the diagnostic report was handwritten and not a computer generated printout, as should be the case. MY ADVICE: Make sure you get a copy of the Diagnostic Printout before going ahead.