Anonymous

Bad service

This is a complaint about the service i received from VW Slough. I took my car in as the headlight was not working, and i was charged £20 for a replacement bulb which did not fix the issue. I was also told that the fuse had been checked and was fine. I was then advised i would have to bring the car in for diagnostics. However, i was travelling away so explained i would get it fixed with my local VW. The local branch checked the car and explained it WAS the fuse and there was no need for diagnostics. I was left embarrassed as i was under the impression that the fuse was fine. I am now angry that VW Slough were going to charge a diagnostic fee for NO REASON.