David C

3 year service plan

I bought my son a new VW polo the car came with a service plan for 3 services, he didn't do much mileage and on his 2nd service having only done 10,000 miles he was told he had only one service left so not to use it until he had done more mileage. The car is nearly 4 years old now and has done 19000 miles he tried to book it in only to be told he should have used the last service within the 3 years. The car is a great car but now feel very cheated, I can only put this down to poorly trained staff and naive young drivers who believe everything and don't get things written down. The garage has offered a service at 50% reduction but still leave me the farther with £75 to pay another hard lesson learn't.