Mr W

Poor Post Care Service

Howard. My name is Mr Wayne Terry. I recently bought an Audi TT S Line from East Kent Audi on the 28th October 2017. Registration GJ65OZL Price of Car £23762. Claire Miller and Christopher Johnson were the sales team who dealt with me on that day. To conclude the sale Claire and Chris promised me the Guard X protection service and a company letter to confirm that my first maintenance service would be at cost price due next year. Claire also promised me a Guard X certificate as proof of it being carried out. Since my purchase I've made a couple of phone calls to Claire and Chris and they told me that they would send me the documents required. I've received nothing to date. The reason for this poor review Howard is because their correspondence to me has suddenly gone quiet and I do not want this episode to drag on. Some of the reviews East Kent Audi have received also concern me. Please would you contact me by email or phone to tell me what actions are being taken in regards to the above as I'm afraid it is totally unacceptable that you have taken my money and promises that have not been kept to date.