Joe
I've unfortunately been dealing with this garage for a while now. They have failed to fix any of my electrical faults, and while they had my car drained it of oil without replacing it. Now my engine is a bit ropey and they won't have anything to do with me. I was frequently told throughout the farce that was my experience with them that Audi look after their customers. But they won't call me back, take weeks to come to a decision, won't take responsibility for damaging my car, never have any courtesy cars available to me and palm me off on the most bizarre excuses. The best one being their technician telling me and I quote "I don't see how not putting oil in the engine will affect the cars performance!".