Tansy B

Good car, rubbish service.

Don't be fooled by the nice persona they portray. Buying the car was quick and easy, no problems there, I was happy. Got a nice car with warranty, not much else I could've asked for. I had the car for about two weeks, it was all running smoothly, until one night at 2 in the morning I was driving home from work when I couldn't get my car in gear.. I mean NONE. I managed after several times of trying to get the car into 5th. Luckily I was just around the corner from my house and I managed to get the car home. The next morning I called the RAC and they came and told me it was the slave cylinder, to call the garage I got the car from and not to drive it. I called quality cars bedford, at first he was very helpful and apologetic and assured me he would get my car fixed for me. It went downhill from there on. He sends two scruffy unkempt looking men out to pick up my car. One of which didn't even know what brake fluid was and the other well, he just rammed my car into second and drove it off. About 30 minutes later, I got a phone call from quality cars, telling me it was my fault, i broke the "clutch" and that it wasnt on the warranty and that I would have to pay.... he made me cry and was abrupt, that's not the way to speak to a customer who has just spent 3K on a car. This was happening for four days.. it took four days to do a 3 hour job. He lied, my car did not need a new clutch at all, the question I ask is why was I waiting so long to get my car back? I honestly thought I'd found a reputable garage obviously not, once they have your money, they don't care! Quality cars by name, not nature. I have never in my life experienced such rude mannerisms and I am disgusted that someone can treat their PAYING customers which such dis-respect. Finally I have my car back, but I'm crossing my fingers nothing else is wrong, I don't want to deal with this man ever again. Oh one last thing, seems the warranty isn't worth the paper it's written on. Excuse after excuse. I will never go back there again. Absolutely disgusted. I assure you to think twice before you buy a car from this man, he sucks you in, then as soon as something goes wrong you see his true colours. He just simply doesn't care.