Hazel W

What a frustrating experience....

It all started so well. Exactly the car I was looking for, Barney and co seemed decent normal people, Brooklands had a good atmosphere and seemed to be decent reviews online. I put down a deposit to reserve the car whilst they got it serviced and sorted out a few minor issues. The next week I paid the outstanding amount and drove away the proud owner of a BMW Convertible. A week later an amber warning light came on, I called Brooklands and they requested I take the car to a local mechanic for a check. He found that there were a lot of old warnings that had not been cleared, cleared them down and asked me to keep an eye on them. All was well for a month and then a red warning light appeared. Ian from Brooklands insisted that I had to have the car towed to a garage or they would take no responsibility for any damage. The garage discovered that the car had not had an oil or filter change for a very long time and that one of the engine sensors needed replacing. That was an unanticipated £720 bill! Clearly we had been sold a car which had not been serviced to the standard I, and I am sure Brooklands, had expected. Easily resolved you would think. Brooklands would reclaim the cost of the service from their subcontractor and pass that on with a small premium for the inconvenience. Sadly not! They seemed to avoid taking calls, refer everything to Ian who seldom rings back and never respond to emails. I am still astonished that 3 months later they have not seen fit to provide any contribution to the costs I have incurred.They have managed to turn a very positive purchasing experience into a huge frustration for a relatively trivial amount of money. What a shame, such a disappointment.