Ann M

Bought car but returned vehicle

I recently bought a Honda Jazz automatic car from Cornwall Car Sales. Loved the car and found the service provided by the staff, Sam in particular, was really good. However, before long a fault developed in the car which pretty soon became quite worrying. Spoke to Sam, only having had the car 11 days, and explained what was happening. From here on in I can't fault the company. They arranged for the car to be collected very quickly, by a very pleasant man I must add. After a very short time I had a phone call from Sam saying they had located the fault. To cut a long story short, the full amount I paid for the car has been refunded. Now I know legally I was within my rights re all that has happened, but the way I have been dealt with has been faultless. I have been dealt with in a courteous manner all the time. There has been no unpleasantness in any way and I have to say, I know things go wrong, it's a fact of life, but it's how people deal with these problems that proves their worth. As regards this company, Cornwall Car Sales, well done. Can't fault you, and as for Sam, you're a gentleman, thank you.