Adam

Terrible

I purchased a nearly new motorcycle from In Moto Ltd (RSV4 Factory). From the first day of ownership the bike was faulty, they had the bike back twice, the first time they couldn't locate the issue; the second time they allowed me to take it back, as it was rideable, and they would call me when the parts arrived from Italy, they never did. I also had the 'unpleasant' experience of having the rear wheel lock up on a roundabout whilst my partner was pillion. This was caused by all four of the bolts that hold the sprocket to the rear wheel shearing off. They did repair this for me. Upon contacting them again to repair the electronics issue they advised me the stater motor was faulty and they will not repair the electronic issue (under warranty) until I pay them for a replacement stator, the bike is less that three years old and apparently the stator motor breaking is 'fair wear and tear'. I am currently in talks with a solicitor about bringing a case to court under the consumer rights act.