Bob

Absolute terrible customer service

Bought a car which appeared fine during short test drive, all documents seemed in order. paid £5000 which seemed reasonable for age/mileage and condition. Car broke down less than 100 miles after collection - major gearbox failure. Dealer denied all responsibility & blamed breakdown on poor driving. Dealer would not collect or repair the car or respond to calls or emails. I offered him a fair solution - split costs and gave him 3 weeks to consider or get prosecuted under CRA2015. Declined my offer so got himself prosecuted in full plus costs via CCJ. Very rude, arrogant, aggresive man but most importantly totally in the wrong & does not understand in the slightest his responsibilities as dealer but unfortunatley I do !!. DO NOT BUY A CAR FROM THIS DEALER.