Dave B

Terrible Company if Car fails

I had a very poor experience with Globe Car Sales. I bought a second hand car from them. I was only able to do a short test drive due to traffic road works but I was content. The person who dealt with me from the start was nice and friendly. When I decided to go ahead and purchase the car the following week it was a different person and a different story. I wish I would have walked away then. He had me sign paperwork before seeing the again. Yes, I should not have done that. Once i seen the car all seemed fine. The new salesperson then opened my door into another car. Not a good start. I looked into the car and there was wheel repair kit. I was then given one when asked. I was then given the spare key which did not work. They had no spare batteries and told me to replace the batteries and will be all fine. On the drive home. Radio stopped working. I had it on fairly loud and it stopped. Had to turn off engine, leave it and then it came back. Also there was a smell that start to emanate from the car. Anyways a good clean might sort that. After cleaning magic pen (I assume) came off and revealed a couple of scratches. Still not too bad as the car is 10 years old. I then received a phone call saying they have given me the wrong spare key and asked me to drive 20 miles back to return it. I told them no and they came and got it as they needed for another car. 1 week in and a few miles down the road. Car begins to shake. Speak to Globe car sales. He tells me it balancing. I pay the money to get all wheels balanced. Car is no better. With the warranty given book into a garage. Garage tells me that the car needs 2 drive shafts. Part of it is zip tied on. Also continues to tell me of several other issues. I also believed that the mileage has been clocked. Speak to Globe car sales. I say I’ve already had enough I want to return the car. They tell me that’s not possible within 2 weeks. They say If I return the car to them they will fix all problems. I returned the car and they even give me a courtesy car. The courtesy car was not legal to drive, tyre tred, horn not working and vehicle not fit for purpose. Nightmare. They replaced a drive shaft and give me back the car. They claimed they would give me paperwork in post but never did. Another week down the line. Car is bloody shaking again. I book in to Halfords as the warranty company have an account with them. They tell me the fault is with the Gearbox. They could not fix this and told me I had to go to a specialist. I went to specialist and informed Globe car sales of my continuing faults. Gearbox specialist told me that its not my gearbox. He shown me how the engine is not locked in properly and there is most likely a serious underlying issue. I actually noticed my car being moved by the engine when cornering. Spoke to Globe car sales emphasising I want my money back. This is within a month. Eventually when he got back to me he said that they wont take back but they will buy it back. And you guessed it at £1500 less. I only did 1000 miles in this time. By the end I had car for 8 weeks and the car was 4 different garages for 1 week each. I know there is a legal route I could of taken but my wife was due and the stress was too much. I sold it back at there price. Luckily for me I could afford it. My next car I bought from a decent dealer. I haven’t mentioned all the delay tactics a lot of small details and issues. There are lots of lessons learned for myself. I have written this so the average buyer will think twice about buy from the awful company Globe Cars Sales Ltd.