J C

Rubbish service

Put car in for its 2 year service with nothing wrong with it. Came back with a scratch on the door broken windscreen wiper!!! After talking to Matt in the service department who made me feel like it was my fault and I was being a pest finally arranged for my car to be taken back in to be fixed. I was left with a courtesy car which was so small my disabled son couldn't get into the back of it but we put up with it. When the car was returned to me it was basically running on fumes which I was annoyed about as I had to sign a form to say I would return the courtesy car back to Mini in same condition it was loaned out to me. I sent the car back to them with nearly a full tank and basically I gotta car back on fumes.. I wouldn't use Mini at Ruxley again. The sales team at Stephen James Min are good but the service is absolutely rubbish.