Aaron

ZERO customer service!!

Recently purchased an Audi S5 (57 plate) from Elite Carriage Company. Aesthetically, the car was in very good condition. Which I did say on the phone whilst trying to resolve this issue. Mechanically however, different story. The A/C never worked, I assumed at the time this would need to be re-gassed. At time of purchase, I informed the seller that I would seek an independent report of the vehicle from a specialist. Confident in the condition, he advised that it would only need a fluid and oil change which I accepted, given the cosmetic condition of the vehicle. This was not the case. I took the car in for a thorough service at the cost of £591.86 which I paid in full. The remaining £2272.97 however, I was not expecting. The seller refused to accept or acknowledge the report from the specialist. To the point that he informed me on the phone that the specialist garage had admitted the work was not required and I was paying for no reason. This was very clearly a complete lie. He would prefer the steering rack to fail and become a risk to life before it is replaced with new parts. He suggested a reconditioned part. Prolonging the fault, not removing it. Like anyone would, I refused to have second hand, cheap as chips, bodge job parts used. The other items included air con pressure sensor and Audi engine cover badge which was missing. He offered to buy the car back, which I refused, knowing full well he would sell it on to another unsuspecting buyer. The showroom was nice and the cars were nice. Staff on the other hand....... Now almost £3000 lighter on repairs the car runs like it should. Check everything before you buy from this garage. Or make sure you have a lump sum of extra cash saved up to pay for the surprises. 100% recommend getting a full independent inspection before you entertain the Elite Carriage Company.