Ramiro S

appaling service/stay away

APPAULING SERVICE/STAY AWAY Booked my Porsche Cayenne S at the beginning of June 2017, to get the car in on the 21st June to replace the timing belts. Dropped the car off at 8am, and was told they would give me a call once it was ready. Had to take the day off and hang around all day. At 3pm, the service advisor by the name of Asa Whyte called me to say they have checked the car and there were a few things that needed to be done. I have declined most of it, one hour later he calls me again saying they had ordered the wrong timing belts and I had to leave the car there overnight, I went there straightaway, was fuming and told him to get the car out I would go and get it done somewhere else, half way home tried to put the air con on it was no longer working, so drove right back and told the guy to either fix the air con or leave it as it was, it was working when I handed the car in. The mechanic or technician as they are called, went thru the service book, and elaborated this list below. He spent the time doing these checks instead of replacing the timing belts, that would take an hour job. Any garage can do a better job than these useless mechanics. What they did not know was that for the last couple of years I have been going to a Porsche specialist garage, and had all the bills with me. The car had a major service 5 months ago including new spark plugs, brake fluid, oil service, filters etc. These people are worse than a cartel they take you for a ride, I would advise people considering using them to buy a new car or take the car there to service to avoid them. They are the most unprofessional and dishonest people I have come across. I have used Porsche service centre at Tonbridge, Mid Sussex and East London and was never treated this way. Here is the list quotation for work: a) Brake fluid- labour 3172 + brake fluid £22.55 + vat £38.91 TOTAL: £233.46 b) PDK oil change- labour £258 + vat £51.60 TOTAL £309.60 c) Air bag check – labour £51.60 + vat £10.32 TOTAL £61.92 d) Spark Plugs – labour £344 + parts £75.40 + vat £83.88 TOTAL 503.28 e) Drive belt – labour £172.00 + parts £102.93 + vat £54.99 TOTAL £329.92 f) Service book present but not up to date labour £550 + vat £110.08 TOTAL £660.48 g) Rear wiper jet not fully working labour £137.60 + vat £27.52 TOTAL £165.12 h) Air con service due labour £258.00 + vat £51.60 TOTAL £309.60 i) Warning light handbrake display labour £86.00 + parts £22.25 vat £21.65 TOTAL £129.90 j) Fuel cap seal labour £51.60 + vat £10.32 TOTAL £61.90 k) MOT due Sep 17- labour £172.00 + vat £34.40 TOTAL £206.40 l) Left front tyre small cut £220 + vat £44.00 TOTAL £264.00 m) Left rear tyre small cut £220 + vat £44.00 TOTAL £264.00 n) Tyre inflator kit £40.46 + vat £8.09 TOTAL £48.55 o) Front Strut dust cover labour £172.00+ part £23.99 + vat £39.18 TOTAL £235.07 p) Rear Struts dust cover labour £344.00+ part £23.99 + vat £73.58 TOTAL £441.47 q) Front Strut dust cover labour £172.00+ part £23.99 + vat £39.18 TOTAL £235.07 r) Fit supplied head light gasket labour £86 + vat £17.20 TOTAL £103.20 GRAND TOTALS TOTAL PARTS £954.80 TOTAL LABOUR £3027.20 VAT £804.49 TOTAL PRICE £4826.95