Andy S

Lack of care

Looking at trading in my 14 plate A£ saloon for a newer TT. Dealing with James Earnshaw last week. Was left on Friday that he would work out some PCP figures for me and come back to me to see if it was an option. He was working all weekend might I add. Anyway, car sold Saturday and he didn't bother to email me/ call to let me know. I was waiting until today (Wednesday) for a response and only got one as I called 6 times and the receptionist told him to email me as soon as he could. Response was a cop-out. didn't respond as payments higher than I hoped for. even though I could stretch more and it was affordable still. Terrible customer service all they interested in is a quick buck and not the customer at all. Will never purchase a car from here, no wonder I always deal with Audi direct.