Jo C

Caused damage to my vehicle

I booked my vehicle in for recall works. When I collected the vehicle, there were 2 x stone chips on the windscreen. I immediately noticed this as I left the garage so returned. They agreed to repair the chips, but when I returned to collect, it was clear that if they had been repaired, it was a bad job and it would require a new windscreen. Once this was pointed out to Peugeot, they started denying it was them that caused the chips. The windscreen was totally chip free when it arrived, having only been driven the short distance from the MOT garage to BSM Peugeot, and the MOT noted that there were no chips on the screen. When I dropped the vehicle off originally a staff member went over the vehicle with me and did not note any damage to the screen, but when I questioned this with the manager, he stated they only have a quick look over the vehicle - not my problem really. I know it was chip free when I dropped it there and when I collected it, it wasn't. They are now refusing to do anything about it - oh apart from an offer towards my insurance excess which quite frankly takes the mick that I should have to go through my own insurance rather than theirs! If you do take your vehicle here, I would strongly suggest you be very very wary that they may cause damage to your vehicle and then refuse to do anything about it. I will never use Bristol Street Northampton again.