Assia

AVOID THIS COMPANY!!!

I bought a brand new scooter 2 months ago, it broke after one week and I had it repaired for the same problem 3 times. It is quite frustrating to deal with them, they NEVER answer or return your calls. Although they promised me they would have fixed it and upgraded it for free I requested a refund as the item was clearly not fit for use and I didn't feel safe. They became very aggressive and instead of an apology they denied all our agreements and started to say I have abused the scooter and called me a lair ....!! I am not used to this kind of service, to be honest. I am 41 years old, not a teenager and only commute 7 miles a day on a very straight and easy road. Do not buy their products. Bunch of amateurs that have no idea what business and customer service is -- After having published this review on yell.co.uk, I have been blackmailed by the company that I either remove my comment or they would have refused any support. I have then contacted another brand seller explaining my problem and they interrupted me saying 'oh I know exactly who you are talking about, Graham, yes he is a well known bully' this says a lot! ... they have already arranged a pick up, repair and delivery of my scooter under warranty. Finally some professionalism...