Jason L

Absolutely Abysmal Service

If you are looking for a new car definitely DO NOT go to Platts Garage Longton. After nearly 3 months of been an Alfa Romeo owner with a car purchased from them, the car has had to go back. I did have some major breakdowns including the turbo blowing up but one of the main reasons for returning the car is the ABYSMAL SERVICE that I received both before and after the purchase from Platts Garage Longton. Once they have your money they clearly don’t care about you and would do anything to avoid helping you out. Here are just some of the problems that I have had: Before buying the car Jim, the sales man, advised there was some minor issues (outside temperate showing incorrect and the car revs hunting) that would be fixed for when I picked the car up a week later. It took 6 weeks after picking the car up and a lot of hassle to get them fixed. There was also some paint work issues that Jim, the sales man, didn’t even tell me about and upon discovering these was told initially that they could not be fixed but after 2 months I was told by Ray, the sales manager, that Jim, the sales man, told him that I agreed I didn’t want them fixed. Jim, the sales man, also lied to me about the level of cover that I was going to get from Alfa assist stating that I would get full breakdown and courtesy car cover while the car is away from me for 1 year from purchase when in fact I was only covered for a courtesy car for 1 day as the car was then over 3 years old and was no longer eligible. After the 1 day I was only eligible for normal breakdown cover. Every time the car went in to be repaired the sales team and service team just blamed each other for the delay in getting the car fixed rather than actually trying to help and on one occasion they refused to give me a courtesy car while my car was in for repair for 5 days, telling me every day that it would be fixed the next day. Following my request to return the car Ray, the sales manager, told me I could do so for a full refund (I did get him to send an email to confirm this however he worded it very carefully) only to be told 2 days later by Dave, the general manager, that they would have to review this which can take up to 14 days and I would have to return the car to them while this review was on going. Eventually after extinguishing all consumer rights options and legal avenues I did manage to get most of my money back losing out on £500. It was definitely not worth the hassle and I would not advise anyone to go there in the future.