Roger

Worst Car Buying Experience

My son wanted to part ex his older version ST for the latest model, Metallic Blue Focus ST of which we found At Boss Performance in Bury. Test drove it, seemed fine, minor points needed addressing, put a deposit on it. Went to collect it at the end of the week and the original salesman was not on site so we spoke to another salesman who, supposedly, was sorting the documentation. The car was in the rear parking area, not touched apart from the 2 front tyres of which looked like they were hand made in the back streets of Calcutta, not even rim protectors on them. The door sill light had not been sorted. Spoke to this 2nd salesman who stated we need to speak to the guy we initially saw who will be in later, it was already 5 pm. Luckily the car was still under warranty and was sorted by Furrows back in Shrewsbury. On the way home the 'low tyre pressure' light came on along with the 'low ignition key battery' light. The second ignition key battery was totally flat. My son received a call from Boss Performance but only got an apology. My son was checking his bank statement a couple of months later and found he was still paying monthly tax on his old car, which is none refundable. He had to write to the DVLA, and also include a copy this letter with a complaint to Boss Performance, and here we are months and months later with no reply whatsoever.