Bruce M

Catalogue of Errors

First visit waste of time as couldn't get in/test drive car due to key safe problem. Revisit following week - little smoke under bonnet after test drive - still interested so asked to fix before purchase. Drove away Tuesday, car nearly on fire by Friday. Autovillage couldn't recover that day so had to leave car in town 30 miles away from home overnight. Back and forward to Cheltenham (25 miles each way) over next week. Car said to be repaired but all confidence lost. At least they provided a courtesy car though this was falling apart and the service/air bag lights were on. Our car also required new clutch or flywheel as big judder in first gear. Refund given a week later - MD baulked at request for pro rata £20 tax (that I won't get back) and number plate purchase for trailer. No other gesture of goodwill offered (I guess he has to maintain the brand new Porsche and designer wardrobe). Now leasing brand new car and can sleep soundly. We are both self employed and estimate three days loss of earnings dealing with Autovillage. Avoid!