Anne P

Excellant Customer service

After buying the wife a 9 year old Honda Jazz from Donalds,Bury St.Edmonds. 6 months ago, a stress less experience, (Thanks Ian Charlesworth.) However recently the car started juddering ,when pulling away at slow speed,however,as the car was supplied with a 1 year Kia warranty,I thought no problem. Booked it in for investigation,and the problem was a known fault with a Jazz of this age,and that was the oil in the gearbox needed flushing and replacing along with a new filter. No surprise that the warranty would not cover the repair. What was a NICE surprise was that Paul on service reception approached the sales dept,who agreed to cover the cost of the parts. AND the service department would cover the labour.I hope this doesn't start a stampede to Donalds to get foc repairs.However I cant thank Donalds enough and would highly recommend doing business with them.