Julie

Poor Customer Service - never respond!

Bought a £25K golf gti from Taunton VW, Turns out it had been in the sea! Sand and shells found under the carpet when they stripped car after mold kept growing up! (told to us by their own technicians) The car would cut out completely (engine + electrics), They said they couldn't find any problem and sent it home, My wife had 4 kids in the car and it cut out on motorway 2nd lane, Could have been a horrific accident! they took car back again and had for 7 weeks in total. Awful customer care, they don't phone to tell you anything, had to keep phoning them. Worst car dealership anywhere, I am now selling car to we buy any car losing £10k in 9 months (they had for nearly to of these months) as have no faith in anything they say or do! In seven weeks of having the car to repair in total we received NO phone calls to tells us what was happening!! We all know cars go wrong but its how you deal with it, and these are the worst! Please Please use a different garage and not Taunton Volkswagen.