Tim A

Issue not resolved after over 2 months

I bought a car from Umberslade Motors in Feb. The car I bought seems good, and they did agree to a decent part exchange offer on my old car. However I have had an ongoing issue which is still not yet resolved, and they seem to have stopped responding to any of my emails. A selling point of the car was that it came with two keys, which was useful as we would be sharing the car between two of us. When I went to drive away we found one key was not actually for this car and didn't fit. The guy who was there said if we contacted the owner he would aim to sort it out. I did some research and found that a new key would cost me around £130, so I emailed the owner to ask if he would be willing to cover this cost, as we had bought the car on the agreement that it was with two keys. I had no reply so had to chase him up again, and he offered £50 towards it. I wasn't 100% happy with this as it still left me £80 out of pocket but because it had taken so long for a response I figured I would draw a line under it and move on so accepted this offer. More than two months later and despite me chasing it up multiple times, we've still not received a penny back and now he seems to be ignoring my emails. I feel a fair resolution would be for Umberslade Motors to agree to cover the full cost of a new key, not least due to the inconvenience I've had in chasing them up so much and them not following up on their promises.