MARK E

Allen Ford Great Place To Buy A Car

A great place to buy a car up until they have to deliver on their promises. Let me explain... In the past 5 years I have purchased 5 vehicles from them, some new, some nearly new. I thought I would be classed as a good customer - how wrong could I be? My latest purchase was a 1 year old Focus RS, with 1,700 miles. At the time of purchase we discussed that I preferred the black alloys. The car that I bought had silver, but I signed on the dotted line as they promised that they would supply a full set of black alloys at cost. Subsequently, the price had increased from 960 to 1400. I have been back several times but they are not interested in keeping the promises that they made. It would appear that they are all about sales but don't care about customer service or loyalty!. I have been offered a free service, which does not compensate in the least for the 500 excess that I have had to pay elsewhere to obtain the black alloys that I wanted. I have learned my lesson and will no longer be lining the pockets of Allen Ford Warwick. Anyone else considering buying a vehicle from them should take heed and believe nothing they tell you.