Name L

poor customer service

Arranged to test drive a car at Kesgrave Cars and got told to turn up at any time the day arranged when I arrived first gentleman very nice and polite gave us the key to look inside it good customer service now poor customer service sales man came to us with arrogant manner and told us the car was sold and had large deposit and waiting for pick up and I said I arranged day before for test drive and called me a liar so I embraced him in front of all customer's and walked away with cash in my pocket to go to some else with better attitude and customer service skills.