Neil L

Poor and rude service

My experience with Grant & McAllin Ltd has been dreadful. My wife and I went a view an Audi A5 seen on Autotrader. We phoned them in advance and drove to the dealership in Sheffield from Birmingham. We looked at the car and asked about the possibility of a test drive. The salesman appeared annoyed and informed us that he had a commitment later. He then implied we couldn’t afford the car (having no knowledge of our financial situation) and told us he didn’t want to waste his time taking the car on a test drive if we didn’t have the means to pay for it. When we pointed out that we could buy the car outright in cash and he was not being helpful he became aggressive and unpleasant. He appeared to pre-judge us and decided we could not afford the car, showing no interest in trying to sell it to us. He was very rude. As we really liked the car we phoned later, spoke to someone else and arranged to view the car the following weekend, however the car was sold and the sales person didn’t even bother to inform us. If this is the pre-sale service it begs the question what happens after they have your money!? We are two professional people (Doctor and I.T. Consultant) and we’ve never been treated in such an unprofessional manner and we would not recommend Grant & McAllin.