Jessica

Absolutely horrendous

We bought a 4x4 for £10,220 from MEGA CART MART COVENTRY. Less then 24 hours later the car window wouldn't wind down, the door wouldn't open, the car made an awful juddering when accelerating, the air conditioning pump was broken, the cruise control and heated seats did not work. We informed them the very same day and they gave us the impression we could take it to a garage, get a quote and then have the garage of our choice fix the problems. We did so, it took a while for MCM to respond ,but when they did they then said they were not liable for these faults and that when we purchased the car it was not advertised as having air conditioning or cruise control and refused to fix any of the above problems, we rejected the vehicle on the 30th day of warrenty and they refused to take it back as it wasn't a "major fault" in their opinion even though the car was practically undrivable by this point After weeks of arguing and having to get solicitors involved, MCM told us we would have to bring the car back to them to fix the problems. They refused to recover it,So we made the 400 mile round trip, with a car that wouldn't drive over 40mph, and we left the car with them for OVER A MONTH. when we finally went to pick the car up, we were told that they had changed a fuse and that had stopped the juddering, also fixed the cruise control and heated seats (what a fuse!) replaced the faulty door mechanism and the electric window switch. We paid £200 for a second hand air con pump which they fitted but that was only as a "gesture of goodwill" as air conditioning wasn't advertised as a feature on the car. We were told the car had been to a main dealer to be reprogrammed, that's why it was taking so long to get the car back, however we later found out that they " had a good working relationship with the main dealer and been told how to reprogram the car over a phone conversation" As soon as we hit the motorway the dreaded juddering was back worse then ever,again the door the wouldn't open . What happened after this, was months of costly legal battling with this company, they told us to take the car to a main dealer, and then were not happy with their diagnosis and asked us to pay again to take the car for a second opinion. At this point we got another mechanic to look at the car, he found the problem was the air flow sensor, not a faulty fuse as previously we were told. We also found out that MCM stamped the service history booklet as having had the fuel filter and air filter changed, but on investigation NEITHER of these things had been changed for what "looked like years" ( mechanics words) the door mechanism was not a new part, merely CABLE TIED and botched, the electric window was temperamental and wouldn't wind up/down, sometimes it would, more often would go down but not back up. The car was disaster from the very second we drove it out of the forcecourt, the juddering issue meant the car was undrivable for 3 out of 6 months, the after sales care team were dismissive and their 30 day warranty stood for nothing. Of all the hundreds of calls made to this company, never once would a manager engage with us to solve any problems. Their way of responding was passing messages on through their receptionist, who was basically a puppet on a string. A simple query would take days before anyone responded as we could never speak directly to management, they point blank refused to deal with us personally. This company Do not care about their customers, nor do they care about where they purchase their vehicles, we later found out most are bought from auctions. Their after sale care team are obnoxious and conniving, Believe me, everything seems above board when you visit their showroom and are treated like royalty, however once they have your money they are uninterested in you, the car, or their promised warranty. Please, please, please avoid, they are a disgrace of a company and should be shut down, the stress it has caused us and the money we have lost is enough to send anyone over the edge DO NOT BUY FROM MEGA CAR MART COVENTRY