Melvyn J

Dreadful - no goodwill shown whatsoever

Purchased a VW Golf in Feb 2017 from Wharfedale Motor Company to travel around the UK with my family whilst here from overseas, cost almost 3k. Despite a new MOT and 'service', when I took the car on the motorway it felt like it was going to leave the road at anything above 55 mph! Result, two new front springs and a new wheel bearing- incorrect spring reported to have been fitted One week later, EML light came on - new sensor required - again, incorrect one reported to have been fitted. Two weeks later, both rear brake callipers ceased - rear wheels dangerously hot - new discs, pads and callipers required. Overall, the vehicle cost over 1000 pounds to keep safe and on the road in only 1-month of ownership, less than 1,000 miles! All diagnostics & repairs were carried out by independent and highly rated "good garage scheme" mechanics across the country as I was unable to return the vehicle to Bradford as we had spent a considerable amount on pre-paid accommodation. Upon contacting Wharfedale motors and informing them of my experience and the cost incurred, they refused to show any goodwill or understanding whatsoever, even threatening to copy my emails to their solicitor! Cleary there were several issues with the vehicle at the point of sale that could have been addressed with a little more investigation and investment from the dealership......this was then followed-up by a shocking post-sales experience.