Sarah Y

0/10 Customer Experience

I personally had the worst customer experience at your Ashington Richard Hardie from Gary and Ross, and then this was further escalated with poor service from your Sales Director Ryan. At no point during my visit was it discussed that I would be signing a finance deal. I was told I was signing to put down a deposit to hold the car until I got my current car fixed. I had the full intention of buying the car, but in my time, when I was ready to drive it away. You really took the shine off buying a car, and forced me into completing it when I wasn't ready. I know full well that you could of unwound that deal and gave PSA the finance back that I didn't ask you to request. Worst people skills ever. I also know you will delete this post as you have done with all other complaints. Thanks for a 0/10 experience.