Paul W

Dreadful company avoid at all costs

We bought a range rover in October 2016 and it has just developed a fault with the EGR valve. over the past week we have tried to get this sorted with Marlow 4x4 but have been given the total run around. Jay claimed we bought the car trade as we negotiated a £300 discount as the car was due a service and the start stop button was broken. Tony asked us to get a price from the our local garage which we did, Hussain ask us to send it by whatspp so they could see it, but their mobile number isn't even on whatsapp. called a number of times today with the final straw being left on hold for 30 minutes which is yet another avoiding tactic. We will get the work done ourselves and then peruse Marlow 4x4 via the could under the Consumer Rights act of 2015 which gives us 6 months recourse on any faults on used cars bought from a dealer. Shame there are still people about like this, but thats why the law is there to protect us from dealers like this.