Bob

Sold me an "Approved" faulty used car

I hardly write reviews, but this bad experience made me feel I should. Bought a Civic here last year or so, which was supposedly "approved", which means that it was supposed to be checked over comprehensively by Honda trained technicians to ensure that there are no problems. That's certainly not the case, as there were a trail of problems with the car. A week after I bought the car, I noticed the rear shock absorbers were noisy, took it back to them and found that the rear shock absorbers need replacing, they replaced FOC. Then I noticed a nasty noise from the rear when turning, took it back, the customer advisor's attitude was rude, implying that I'm taking the car in for fun...I'm not. It's not fun driving 20 miles to the dealership to get the car checked, where I could do better things in my spare time. I'm not a fussy person, I only complain when I believe the safety of the car is compromised. The Honda technicians spent an hour on it, couldn't find a problem. Unconvinced, I took it to an Independant garage, they fixed it within 10 minutes - it was only a loose jack, but Honda couldn't find the problem. Further down the line, there was a noticeable noise from the front end when going over bumps and turning, steering felt loose and car leans when turning. The handling of the car is compromised, and can be considered dangerous if driven by an inexperienced driver. Turned out to be the front left top mount, spring and drop link. The car now jumps about on uneven roads, making it nervous when driving on uneven roads. It is down to faulty suspension parts, not due to the tyres, as they are new decent Goodyear ones. I know a thing or two about cars. It is obvious that the car was not checked properly before putting it up for sale, don't forget it was supposed to be "approved used", which is why some customers pay more to get the peace of mind, as they believe the car is checked comprehensively and is assured to be safe. This is certainly not the case, the car could also be considered as a death trap. I intended to keep the car for a good few years, however, after 18 months or so owning the car, I had enough, I am trading in the car for a new one. Taking in the costs of depreciation and the repairs, this has come to a great monetary loss to me. I would advise people to avoid this Parks Honda branch on Bothwell Road.