Antonia S

Do not buy from here

I started looking at a car on finance which was a Volkswagen polo, I told them I wanted to put a deposit on it and test drive it when I went to the dealership which is 2 hours away from where I live by train, they then told me the car had be sold when I arrived at big cars. I wasn't too happy about but then found another Volkswagen polo similar to the one I wanted only problem was they never contacted me to tell me it had been sold so I don't have to come down. I put down a 350 deposit they're information on aftercare is very poor. They did not tell me that after you sign the contact you cannot bring the car back that you will tie yourself into the agreement and there's nothing you can do about it. They only care about the sale. They are selling second hand cars that should come with a 14 day calling off period for you to take back the car if you didn't like it. They also did a 5 day drive away insurance but lied about my age so I could take the car away. I'm 18 and you have to be 19 to do so and have your licence for more then a year. They then lied and said they changed back my date of birth. When I tried to talk to them about the situation they could not care less and give you bad attitude on the phone. Claire her name was is very very rude and she's no help. She needs to be fired I don't know how someone like that works there and can talk to people with such disrespect. Do not buy from this company as you will get yourself into debt!!! You might as well go to a proper Volkswagen or any other dealership and take out a finance agreement on a brand new car! Do not get finance from here you will paying much more on a car that's not worth the market price then to get a brand new car from a legit company. This company only cares about money and not about the customer and their needs. They just want to take your money off you, that's all they care about. DO NOT BUY FROM HERE!!!!!!